eDiscovery Costs and Benefits, Part 4 of 6: Technology Costs
Part 4 of 6
The framework for ascertaining technology costs should be formulated in collaboration with senior technology executives to ensure that the approach is correct and complete. This ensures that the conclusions accurately reflect the organization’s current capabilities and projected investments.
When e-discovery requests are handled in-house, operations and maintenance (O&M) as well as investment costs must be considered. The important goal is to view e-discovery requirements as integral to the organization’s strategic requirements for managing enterprise content. For this reason, only a portion of the cost of new technology investments needs to be assigned to e-discovery in determining the return on investment (ROI).
Even when e-discovery requests are outsourced, some level of O&M costs for existing technology must be estimated in determining the true total cost. For example, a court order may direct that a specified data set be preserved as of a certain date. That data set must be duplicated and held in access-controlled storage, an ongoing cost for the IT department.
** This is the fourth part in a six-part series which comprise an abridged version of the article “eDiscovery Costs and Benefits,” written by Daniel Garrie and published in the Los Angeles Daily Journal.